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Terms & Conditions

Free domestic ground shipping for all orders. 

For international orders duties & taxes are not included and are charged upon delivery.

All international orders and domestic orders over $1000 requires a direct signature upon delivery.

Any sale item(s) or item(s) purchased using a promotional code are eligible for store credit only.

Any merchandise marked final sale is not eligible for refunds, store credit, or exchange. 

 

SHIPPING WITHIN THE UNITED STATES 

We offer free standard shipping on all domestic orders i.e. U.S. mainland, lower 48 States. No codes necessary. All orders ship within 1-2 business days of ordering, if your order is placed over the weekend or on a holiday it will not be processed until the following business day. 

For your protection, all orders are subject to review. On occasion this may cause a slight delay in processing your order. Your patience is greatly appreciated! *Please allow extra ship time during sale times and the Holiday Season. Once your order has been shipped you will be notified via email with tracking number. 

Shipping Rates & Delivery Times

Method: USPS First Class Mail
Cost: Free  
Time: 1 to 3 Business Days

                                                                                                                                    

INTERNATIONAL SHIPPING 

We offer flat rate shipping Worldwide, please check below to see if we ship to you. 

All orders ship out within 1-2 business days of ordering, if your order is placed over the weekend or on a holiday it will not be processed until the following business day.

For your protection, all orders are subject to review. On occasion this may cause a slight delay in processing your order. Your patience is greatly appreciated! *Please allow extra ship time during sale times and the Holiday Season. Once your order has been shipped you will be notified via email with tracking number. 

Shipping Rates & Delivery Times

Method: USPS International 
Cost: $30,00  
Time: 6 to 14 Business Days

 

Taxes and Customs

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Duties on goods vary widely depending on the product and the country it was manufactured in, but normally total 10-20% of the item price.

If you refuse a shipment from 'shop moozmooz.com', you are responsible for the original shipping charges as well as the import fees that may be incurred upon delivery back to us. These charges are not refunded to you.

All prices are listed in US Dollars, and charged to your credit card in US Dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged. 

Unfortunately, due to some product content we are unable to ship all products available on our website to all countries.

 

RETURNS

Merchandise is eligible for a full refund (less any shipping charges and duties paid) if returned to our returns department within 21 days of delivery date. 

  • Merchandise must be returned within 21 days of delivery date.
  • Merchandise must be in its original condition, unworn, unwashed and free of any alterations.
  • Merchandise must have all original tags attached.
  • Any sale item(s) or item(s) purchased using a promotional code are eligible for store credit only.
  • Any merchandise marked final sale is not eligible for refunds, store credit, or exchange.
  • Gift card purchases are final sale, no exceptions.
  • If an item appears damaged upon delivery please contact us immediately.

Return to: 

MOOZ MOOZ, Copenhagen 
C/o MF Distribution LLC
32603 Winterberry Lane, 
Lake Elsinore, CA 92532, United States of America
Please allow 3-5 business days for your return to be fully checked in and processed, once your return has been processed you will be notified via email.

 

EXCHANGES

At this time we do not offer direct exchanges, if you need a different size/color please contact us directly at sales@moozmooz.com